实用电话英语

平实生活

我们先来看一段对话，最普通的电话场景是这样的：

% ~1 o! Z' K6 |' D" tOperator: Hello, Frank and Brothers, How can I help you?

Peter: This is Peter Jackson. Can I have extension 3421?

接线员：你好，Frank and Brothers公司，有什么能为您服务的？

3 k9 p0 J/ |5 K* j1 V+ y皮特：我是皮特·杰克森，能帮我接分机3421吗？

! `2 Y: p/ d+ x( a/ YOperator: Certainly, hold on a minute, I'll put you through...
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Frank: Bob Peterson's office, Frank speaking.

接线员：当然可以，请稍等，我帮您接通……
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弗兰克：鲍勃·皮特森办公室，我是弗兰克。

Peter: This is Peter Jackson calling, is Bob in?

Frank: I'm afraid he's out at the moment. Can I take a message?
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: e9 r7 ~  W( P1 f, c1 }6 H皮特：我是皮特·杰克森，请问鲍勃在吗？

弗兰克：他这会出去了，有什么消息我可以转达吗？
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2 k, M% G- D6 E5 q" qPeter: Yes, Could you ask him to call me at ****. I need to talk to him about the Nuovo line, it's urgent.
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Frank: Could you repeat the number please?

! S  i* Z  }7 B1 \2 s% [& J$ L皮特：是的，请让他给我打电话，号码是****，我需要跟他谈谈关于Nuovo生产线的事情，这事很急。
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弗兰克：您能重复一遍号码吗？
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Peter: Yes, that's ****, and this is Peter Jackson.

Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.

% T7 e% `# D1 R( v6 I0 q皮特：好的，号码是****，我是皮特·杰克森。
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( b. r0 U- _& Y, B, d9 Q弗兰克：谢谢你，杰克森先生，我会尽快转达鲍勃的。
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' \. T! [( c1 n, ]5 U' Z; hPeter: Thanks, bye.

Frank: Bye.
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皮特：谢谢你，再见。

弗兰克：再见。

7 W: V  N$ F  g相信大家从这通电话中可以了解，电话口语和我们日常生活中的口语是有不同的，下面是电话常用的短语和句子。

Introducing yourself 自我介绍
6 D9 e; `4 V' |8 Q* L0 {5 [# F
' G1 J2 o# @7 D8 \This is Ken.

Ken speaking
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Asking who is on the telephone 询问另一方

Excuse me, who is this?

  t$ P, r. O# v" z$ xCan I ask who is calling, please?
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. `0 Y- n4 {* i9 ~9 J) l7 g6 dAsking for Someone 请某人接电话

Can I have extension 321? (extensions are internal numbers at a company)

) S5 S/ u% k7 e$ nCould I speak to...? (Can I - more informal / May I - more formal)
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Is Jack in? (informal idiom meaning: Is Jack in the office?

Connecting Someone 连线
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! Q0 o+ a1 m  u8 ~" {$ t6 r: V0 s# C" kI'll put you through (put through - phrasal verb meaning 'connect')

Can you hold the line? Can you hold on a moment?
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How to reply when someone is not available

I'm afraid ... is not available at the moment

0 w/ ^4 T  ]1 m+ ?/ \The line is busy... (when the extension requested is being used)

5 R. H4 M9 X5 m% NMr Jackson isn't in... Mr Jackson is out at the moment...

! }; R7 |) ?# A# Z* ]1 X2 D) CTaking a Message

Could (Can, May) I take a message?

4 ^$ a$ U/ T2 s  T+ nCould (Can, May) I tell him who is calling?

Would you like to leave a message?

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